These are frequently asked questions from customers.
Q: What is H2Oil DF?
A: Water (H2O) is mixed with cooking oil in our commercial deep fryer (DF) to thoroughly filter out the residue, saturated fat and then re-hydrates the oil back with 2% of water. This is our Fizzling Procedure.
Q: How could water be mixed with oil?
A: Fizzling Procedure is a daily or periodical cleaning process that is specifically used for all H2Oil DF Series. Water is used to agitate all the unwanted elements in the oil and naturally bring them down to the bottom of the water tank. Then the oil is separated from water to form its own condition and have the oil float over water. For example, if the weight of water is 1g, the saturated fat is .9-.95g and the oil is .6g (of the same amount) so anything that is lighter than water would float and anything heavier than water would drown to the bottom of water tank.
Q: How is it possible to save 50% or more on cooking oil?
A: Through our daily Fizzling Procedure, draining unwanted residue in the oil tank, invisible saturated fat and very small particles like seasoning powder, and rehydrating cooking oil will maintain the optimum frying range of oil (approximately in the 20% TPM) for a longer period. So the oil will last longer.
Q: Do I have to use certain kind of cooking oil in this fryer?
A: Based on tests and case studies from the our buyers, we did not find any issues with using different kinds of cooking oils. Many Asian restaurants are using peanut oil and other types of restaurants use canola oil. Even some heavy-duty cooking oil worked just fine. We believe that each operator will know best the kind of cooking oil they prefer.
Q: What makes the gas saving of 40% possible?
A: Our patented Metal Fiber Burner Technology is designed to use less gas whether it is natural or liquid petroleum gas (LPG)/propane because it is pre-mixed with air 1 to 1 ratio before the combustion stage. 3 PATH Heat Exchange System maximizes heat efficiency which leads greater savings in gas cost and consistent boosting of heat to the oil tank without emitting harmful gases as the burn rate is 90-93% (less than 10PPM on CO gas). Compare your gas bills and see it for yourself.
Q: Does your electric deep fryer save electricity?
A: Yes. Our UE-1100 / 50lb. deep fryer uses 17 kilowatts of power consumption without lagging any power to fry large quantity of food. It is still the Energy Star Compliant deep fryers in the market.
Q: I own a very busy restaurant and I am concerned with “recovery time.” Would this fryer with low BTU be able to handle cooking a high volume of fried food in my restaurant?
A: Since our Metal Fiber Burner (MFB) Technology is so new and not familiar to many operators, it can be puzzling when compared to other specifications. Our 52,000BTU fryer is equivalent to 200,000BTU of conventional burner fryer. Although our MFB’s initial intake of thermal energy is about 4 times greater, but the heat is controlled and diffused in the tubes to lower temperature and disburse the heat to all area through the tubes quickly so the recovery time is greater. Go to our website and click Recovery Interval Time Test button under Benefit navigational menu to see the result.
Q: What do you mean by healthy kitchen environment?
A: Our fryer’s burner system minimizes exhaust gas heat to sustain optimal kitchen temperature. Therefore, when you stand in front of the fryer, the heat is not coming out of the oil tank and through the vent. Put your hand over the vent (although we don’t recommend it) and see how much heat is coming out of it. You can be the judge. Another benefit is that our burner emits very low PPM levels of carbon monoxide. And last, but not the least is that cleaning procedure has never been easier because you don’t have to scrape off the oil tank (our oil tank never burns anything) which you will save time, money and labor.
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Q: Could your deep fryer really make any difference in taste?
A: We believe that the cleaner the oil, the better the taste of food. Due to 2% hydrated oil condition and faster recovery time of frying will produce fried food that is tender and juicy inside and crispy golden outside. As all the fat, residue and even micro-debris from spices and seasons will go down to the bottom of water tank and not remained in the oil tank, this makes your food fry golden brown and delicious, perfect for serving. You may not believe it, but we fried fish fillet, shrimp, clams, oysters, french fries, chicken wings and onion rings at the same time and guess what? They all taste great without contaminating the smell or taste of other distinct flavors to another.
Q: What types of deep fryers do you have?
A: SAPIDUS has 3 types of H2Oil Series deep fryers—Natural gas, propane and electric flat bar. It was a challenging task for us to build the H2Oil system into the different types of heating units. Natural gas and propane are in a similar category so our Metal Fiber Burners (MFBs) have been incorporated well into the design. While the Electric heat flat bar being a totally different method, many design changes have been made to the fryer in order to obtain the best results possible. The application of the electric heat flat bar is another component creating energy savings that we are very proud of.
Q: How could I purchase your fryers?
A: We are currently selling the 52,000 BTU UG-1100 (Natural and LPG gas) and newly upgraded UE-1100 (Electric) model will be available by sometime in April of 2017. However, you may pre-order your fryers now and take an advantage of discounts. This is a special event and for a limited time so it won’t last. We are selling directly or through nationwide dealers. Call us now!
Q: Is this fryer very complex machine?
A: No. Our fryer is designed, patented and certified so that it is safe, compliant and convenient to use and to maintain. There are no complicated or sensitive components in our equipment. Also, all of our equipment has warranties and with optional warranty programs and loaner programs so you will not have any down time of operation. Some dealers may have their own special service plans just for you.
Q: Who should I call for servicing your equipment?
A: We have service/technical centers nationwide including Hawaii, Alaska and a part of Canada. The 24/7/365 call center will take care of you any time. Contact us or authorized dealers for more information.
Q: Has anyone used this fryer before?
A: in Asia, many fried chicken chain restaurants have used the earlier and Asian versions for three years. In the U.S., a several restaurants in Washington, D.C., Chef Edward Lee's restaurants in Kentucky and a restaurant in Los Angeles are using our equipment and with a lot of satisfaction.
Q: What makes sure that I can make “profit” by using your deep fryers?
A: One of our operators said, “There is no other commercial foodservice equipment that can not only save me money, but able to make me money!” We think it is true because we have proven the operators in the past that the taste of their fried food is better, fresher and looks greater. Thus, more and more customers will come and enjoy your food creating more “profit” to you.
Q: What is SPR and how could I participate?
A: You are automatically joining us as “SAPIDUS Participating Restaurants” (SPR) as you are purchasing our H2Oil DF Series equipment. We provide co-marketing strategy to let people know who you are, what kind of food you are making and how healthy and tasty your food is.
Achieve Success with Us! We are in this business together, always! Thank you.